Refund and Returns Policy

1. General
Our goal is to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund as outlined in this policy.

2. Eligible Products for Refund
Products in their original, unused condition may be returned within 30 days of receipt for a full refund. Items must be unopened and in their original packaging.

3. Non-Refundable Products
For hygiene and safety reasons, certain beauty and personal care products, such as opened makeup, creams, customized products, and promotional items, are non-refundable. Digital or downloadable products are also excluded from our refund policy.

4. Return Process
To initiate a return, please contact us at contact@georgeandbetty.com with your order number and details of the product to be returned. We will provide instructions for the return process. Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

5. Refunds
Once we receive and verify the returned product, we will process the refund to the original payment method within 5-10 business days. Customers will be notified once the refund has been processed.

6. Exchanges
If you would like to exchange a product, please follow the return process and place a new order on the Site.

7. Exceptions
We reserve the right to reject returns that do not comply with our refund policy.

8. Contact for Returns
For additional questions about refunds, please contact us at contact@georgeandbetty.com.